Greetings from Ebixcash!!!
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We are hiring for Domestic Inbound, Outbond, Sales, Collection & Non Voice (Email, Chat, Back Office) process.
- Application Deadline: December 01st, 2024
- Location: B-45, Sector 80, Noida, Near Samsung Gate No.2, Nearest Metro Station – Sec 81, Uttar Pradesh 201301
- Job Type: Full-time
- Salary: 1.75L – 2.5L PA (Depend on Interview)
- Shift: Day Shift (9:30 AM to 6:30 PM ● Sunday week-off.)
Interview timing- Interview timings are between 10am to 4pm
Interested Candidate can direct walking at below mentioned address
Free Transport facility is available from Botanical Garden (Sec-37) and Electronic City (Sec-62) Noida Metro Station.
About Company
Ebixcash Global Services is actively recruiting for Domestic Voice/Chat Process in Noida.
Ebixcash support diversity, inclusion, and a teamwork environment that isn’t overly structured. This means you’ll experience a wide range of technology, knowledge, and practical expertise.
We would to inspire creativity! We provide chances for you to learn and do your best.
Responsibilities-
We are inviting a dedicated individual to become an integral part of our vibrant team at eBixcash.
In this engaging position, you will contribute to:
- ● Managing chargeback and conducting fraud analysis for our process
- ● Investigating and resolving chargeback claims through meticulous analysis of transaction data and supporting documentation
- ● Assessing potential fraudulent activities and implementing necessary actions to prevent financial loss
- ● Effectively resolve customer inquiries and issues across various channels (call, email, chat), providing accurate information and troubleshooting technical problems to achieve high customer satisfaction
- ● Focus on customers’ needs, actively listen to their concerns, and empathize with their experiences to provide personalized assistance
- ● Take ownership of customer issues, analyze situations efficiently, and work towards effective solutions to ensure customer satisfaction and a positive overall experience
Requirements-
- ● Possess strong ability to understand impact of the process on customer KPIs
- ● Adhere to customer provided turnaround time requirements
- ● Detail-oriented with strong problem-solving abilities
- ● Provide splendid customer services to customers in a friendly and courteous manner at all times.
- ● Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- ● Have sufficient knowledge about the products and services and respond to all inquiries accordingly
- ● Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
Qualifications-
To be successful in this role, candidates should have:
- ● Graduated, Fresher & Under graduate
- ● Fresher and Experienced can apply
- ● Agent should be flexible to work in 24/7 Environment.
- ● Computer basic knowledge is must
Eligibilities-
- ● Good communication skills writing, Oral and verbal
- ● Typing 25 to 40wpm
- ● Indian Citizenship
- ● Immediate Joiner
Benefits-
- ● Competitive salary package with attractive variable pay
- ● Six days working schedule and Fixed Sunday Week-off
- ● Professional growth opportunities within the organization
- ● Positive work environment and supportive team members
How to Apply
Interested candidates are invited to submit their resume and cover letter to iCorpture@outlook.com
Please include “[Your Job Role] Application” in the subject line.
Application Deadline
January 21st, 2024
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