Customer Service
Customer service is the act of taking care of customer’s needs by providing and delivering professional High-Quality, Helpful Service Assistance before, during, and after the customer’s requirements are met.
In Simple Terms:
Customer Service means to provide support to the consumer before and after purchasing goods and services.
Restaurant Analogy
- Customer service: This is like the friendly waiter who takes your order, refills your water, and makes sure you have a pleasant dining experience. They focus on building relationships and making you feel valued.
- Customer support: This is like the chef in the kitchen who prepares your food. They handle specific issues, like fixing an overcooked steak or figuring out why your order is taking too long. They focus on solving problems efficiently.
| Customer Service | Customer Support |
|---|---|
| Building relationships and making customers happy | Solving specific problems and providing technical assistance |
| Proactive approach to customer needs | Reactive approach to customer issues |
| Focuses on customer experience | Focuses on problem resolution |
Both are important for a business, but they serve different roles in the customer journey.
