What is Customer Service and Support?

Customer service is the act of taking care of customer's needs by providing and delivering professional High-Quality, Helpful Service Assistance before during, and the after the Customer requirement are met.

In the simple terms: Customer Service means to provide support to the consumer after and Before purchasing Good and Services.

Imagine you're at a restaurant.

Customer service: This is like the friendly waiter who takes your order, refills your water, and makes sure you have a pleasant dining experience. They focus on building relationships and making you feel valued.

Customer support: This is like the chef in the kitchen who prepares your food. They handle specific issues, like fixing an overcooked steak or figuring out why your order is taking too long. They focus on solving problems efficiently.

Customer service:	Customer support:
Building relationships and making customers happy.	Solving specific problems and providing technical assistance.

Both are important for a business, but they have different roles