BPO Asked - Interviews

My-Self

Hello, I'm Alex, originally from Meerut, currently residing in Ghaziabad with my family. We are a family of six, including myself. About My Education: I completed my Intermediate studies in 2018 from UP Board, Meerut. Currently, I am pursuing my B.Com 2nd year from CCSU, Meerut.

About My Work Experience: I am a fresher in the professional arena. However, I have one year of experience in BPO with a focus on Inbound and Outbound processes. I had the opportunity to work with TradeIndia.com.

Q1: What is BPO?

BPO stands for Business Process Outsourcing. It's when a company hires another company to handle some of its tasks or processes.

For example, customer service, data entry, or telemarketing can be outsourced to a BPO company. This helps the business focus on its core activities while the BPO company takes care of specific tasks efficiently.

Q2: Why do you want to join the BPO industry?

I was referred to the BPO industry by a friend who spoke highly of it. After looking into it, I realized that the BPO sector is one of the fastest-growing organizations, offering numerous opportunities for career growth. With this in mind, I am eager to explore and contribute to the dynamic environment of the BPO industry, making it my preferred choice for employment.

Q2: Why I should hire you?

I hold a degree and bring with me one year of valuable experience in the BPO sector, where I've worked in both Inbound and Outbound processes. My academic background and practical experience make me well-equipped to contribute effectively to the tasks and responsibilities of the role.

Q4: Customer is the customer service and support?

Customer service is the assistance and guidance a company provides to people before, during, and after they buy a product or service.

Customer support means different ways to help customers use a product in the right way without spending too much money. This help includes support in planning, installing, teaching, fixing problems, taking care of the product, making it better, and even getting rid of it when needed.

Q5: What is E-Commerce

E-Commerce is basically doing business using the internet and It stands for Electronic Commerce. It's like buying and selling things on the internet. Instead of going to a physical store, people use their computers or phones to shop online. It includes websites like Amazon, Flipkart where you can buy all sorts of things, from clothes to gadgets.

Q6: What is different between Hard Working & Smart Working

Hard work involves working with great discipline and dedication. It requires putting in a lot of effort and time to achieve a goal.

Smart work means working smartly and efficiently, usually with a team. It's all about figuring out the best ways to get things done, which can save time and effort. Smart work is about getting good results by planning and thinking carefully about what you're doing.

Q7: What was your previous job responsibilities?

In my previous job, my responsibilities included handling customer queries, generating leads, and coordinating with marketing executives.

Q8: How did you spend you yesterday/ week-end?

I wake up early in the morning. Yesterday, I got up around 6 o'clock and went to the bathroom for a bath. I did my usual activities and helped my mother clean the house. Afterward, I watched some news and videos on YouTube. Later, I played PUBG.

In the afternoon, I had lunch and took a short nap. Then, I turned on my laptop to search for a job. I spent most of my time preparing for job interviews. In the evening, I went for a walk with my friend, returned around 8 o'clock, took another bath, had dinner, and then went to sleep.

Q9: What is social media?

Social media is a computer-based technology that helps share ideas, thoughts, and information by creating virtual networks and communities.

Q10: What are your Strenghts and Weakness?

One of my strengths is that I can work in the office until late at night, and I am patient which helps me handle complex tasks and deal with challenging customers calmly and effectively.

One weakness is that I find it challenging to say "No," and sometimes, I struggle to ask for help.

Q11: What is work of QA in the BPO?

Ans: The main job of a Quality Analyst is to listen to calls and give useful advice. By doing this, the analyst collects information to help improve how agents work in the call center. They use a form to note down important details while listening to calls.

Q12: What is different between Voice and Non-Voice?

Ans: A Voice Process is involved when we speak directly to customers, either through the Outbound calling process or via the Inbound calling process, facilitating smooth customer transactions.

Non-Voice Process involves addressing customer queries through chat, email, or back-office work, facilitating smooth customer transactions.

Q13: Why did you leave your last company?

Ans: I learned a lot in my previous job, but I felt there were no new opportunities for further learning and growth. That's why I'm looking for a change.

Q14: What is you salary Expectation?

Ans: I don't have any Salary Expectation but you can offer me on my experience and Company Standard.

Q15: Is the salary Important for you?

Ans: Yes, because It fulfil my day to day needs.