Both "Customer Service Associate" and "Customer Service Executive" are broad terms referring to people who handle customer QRC (Quiries, Requests, and Complaints).
They require similar skills like communication, problem-solving, and customer service orientation.
| Responsibilities: | Qualifications: | Company Policy: |
|---|---|---|
| C.S Associate: Typically entry-level, handling basic inquiries and tasks. | C.S Associate: May require less experience or education. |
Some companies might use these terms interchangeably. Others might have specific definitions based on internal structures, projects, or client contracts. |
| C.S Executive: Might have more responsibilities, like complex problem-solving, account management, or sales. | C.S Executive: May require more experience, specific certifications, or higher education. |
Customer service is a vital function in any business that deals with customers, whether they are consumers, clients, or partners. It involves providing assistance, information, and solutions to customers’ QRC (Quiries, Requests, Complaints) delivered through various channels such as phone, email, chat, social media, or in-person.
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