iCorpture - Research Before Commit

Internation Hiring

ConcenTrix - HIRING

Exp: 0 - 5 years P.A: 1.5 - 6 Lacs

Bengaluru, India

Respond to customer inquiries, concerns, and requests promptly and professionally, ensuring accuracy and empathy in all interactions.
Accurately maintain records of customer interactions, transactions, and resolutions in the CRM system.
Deliver exceptional customer service and support to international clients using non-voice channels, such as email, chat, and messaging platforms.
tay informed about product updates, company policies, and industry trends to provide customers with the most current and accurate information.s
Adhere to quality standards, performance metrics, and compliance requirements in every customer interaction.

Outstanding interpersonal abilities, with a talent for establishing rapport and showing empathy towards customers.
A Bachelor's degree or comparable education/experience is desirable.
Experience in a BPO or customer service setting is beneficial but not mandatory.
Capable of multitasking, prioritizing tasks, and managing time efficiently in a dynamic, fast-paced environment.e
Prepared to work on a US shift schedule, which may include evenings, nights, and weekends, as needed.
Technologically adept, with skill in using computer applications and online tools.

Attractive salary with incentives tied to performance.
Extensive training and onboarding to provide essential skills and knowledge.
Health insurance, retirement plans, and additional benefits according to company policy.

Role: Non Tech Support - Voice / Blended

Industry Type: BPO / Call Centre

Department: Customer Success, Service and Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Interested candidates are invited to submit their resume and cover letter to [email protected]

Please write "Interested" in the subject line.