Process Associate - Invoice To Cash!

Greetings from Genpact

Job Description

We are inviting applications for the role of Process Associate - Customer Service

By leveraging technology and human ingenuity, we drive meaningful transformation, striving towards a better world for everyone.
We are looking for inquisitive minds and action-oriented individuals who are eager to learn and grow continuously. If you enjoy experimenting, seizing opportunities, and challenging boundaries, join us to turn our vision into reality. As you contribute to creating a better world, we will support you in enhancing your own skills and knowledge.

Role and Responsibilities:

• Address customer queries and issues promptly, providing solutions based on available resources and company policies.
• Deliver excellent customer service by collaborating with internal departments to provide necessary information and support to customers.
• Assist with technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site Backup, or other customer-owned products, while maintaining a comprehensive understanding of client processes and policies.
• Replicate customer issues, reporting bugs, suggestions, and ideas, and continuously update knowledge to provide up-to-date support.
• Demonstrate a strong work ethic, working well both independently and as part of a team, while upselling and cross-selling relevant products to new and existing customers based on their business needs.

Job Requirements:

Minimum Qualifications:

• Graduate in any discipline (Preference for B.Tech or other technical/non-technical degrees with computer courses/certifications/diplomas)
• Freshers are eligible.

Preferred Qualifications:

Strong probing and analytical skills with a customer-centric approach.

Excellent written English proficiency with a neutral accent.

Ability to work a flexible schedule, including weekends.

Genpact is an Equal Opportunity Employer, welcoming applicants regardless of race, color, religion, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other protected characteristic. We are committed to fostering a diverse and inclusive work environment that values respect, integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Role: Customer Retention - Voice / Blended

Industry Type: BPO / Call Centre

Department: Customer Success, Service and Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

How to Apply

Interested candidates are invited to submit their resume and cover letter to [email protected]

Please write "Interested" in the subject line.

Please note that Genpact does not charge any fees for job applications. Applicants are not required to pay for any part of the hiring process, including purchasing a 'starter kit,' application fees, or equipment or training costs. Beware of such scams.