Hiring Chat Backend & Non-Voice Process

Gurgaon, Delhi NCR & Noida - HIRING

Exp: 0 - 5 years P.A: 1.5 - 4 Lacs P.A

Walk-in Address:

Human Before Resource Private Limited
Block F-1, Sector 3
Office Number - B001
Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate)
Noida -201301

Role & Responsibilities:

• Field all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Record, track, and document all queries received, problem-solving steps taken, and resolutions.
• Follow standard processes and procedures to resolve client queries.
• Access and maintain internal knowledge bases and resources to provide effective problem resolution to clients.
• Identify and learn product details to facilitate better client interaction and troubleshooting.
• Identify red flags and escalate serious client issues to the Team Leader.

Required Candidate profile

• Must have excellent communication skills in English.
• Comfortable with night shifts.
• Willing to work from the office.
• Possess all mark sheets and certificates.
• Under Graduate/ Graduate/ Post Graduate
• Located within 25-30 kms of the office location.
• Higher Secondary, Graduates, and Post Graduates can apply.

Perks and Benefits:

• Permanent and full-time opportunity.
• Cab facility.
• Incentives and allowances.
• 5 working days with 2 week offs.

For any queries, please contact the provided WhatsApp number.

Role: Email Support

Industry Type: BPO / Call Centre

Department: Customer Success, Service and Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Key Skills: Communication Skills, Night Shifts, Work from Office, Government ID Proofs, Immediate Joiners