BK Kalra, the new chief executive of Genpact, has shared insights into the company's use of Artificial Intelligence. In an exclusive interview with ET, Kalra revealed that Genpact has been working with AI for over a decade.
Kalra emphasized that Generative AI has had a positive impact on Genpact, which is headquartered in New York City and began as a captive unit of GE. He noted that AI is not only benefiting Genpact but also opening up new opportunities for the broader IT and IT-enabled services (ITeS) sector.
As Genpact continues to innovate and integrate advanced technologies, the company aims to enhance its services and drive growth within the industry.
Companies like Genpact have been working with Artificial Intelligence for over a decade, BK Kalra, the new chief executive of India’s largest business process management firm Genpact said. Gen AI has a positive impact and opens up new vistas for the New York City headquartered company which started as a captive of GE, as well as the larger IT and IT-enabled services (ITeS) sector at large, Kalra told ET in an exclusive interview.
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