Genpact Mega Walk-in drive: Voice roles (English)

Mega Walk-in Drive for Customer Service (Voice Roles) - Gurgaon

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Job Details

• Location: Gurgaon
• Shifts: Flexible with any shift

Responsibilities

• Respond to customer queries and concerns in a timely manner.
• Provide assistance in data collection to enable account recovery for end-users.
• Maintain a thorough understanding of client processes and policies.
• Identify and reproduce customer issues and escalate product bugs as necessary.
• Deliver exceptional customer service to all customers.

Qualifications

Minimum Qualifications

• A graduate degree in any discipline (except Law).
• Freshers are welcome to apply.

Preferred Qualifications

• Strong probing and analytical skills.
• A customer-centric approach to problem-solving.
• Proficiency in written English and a neutral English accent.
• Flexibility to work in shifts, including weekends.

Equal Opportunity Employer

Genpact is an Equal Opportunity Employer and considers applicants for all positions regardless of race, color, religion, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or disability. We are committed to fostering a diverse, inclusive, and respectful work environment that values innovation and customer focus.

Beware of Recruitment Scams

Please note that Genpact does not charge any fees during the job application process. Be cautious of scams that ask for payments for starter kits, application processing, equipment, or training. For more information about us, visit genpact.com or connect with us on LinkedIn, X, YouTube, and Facebook.